Deborah Dougherty
Resume
​
Deborah Dougherty
ddoug328@live.kutztown.edu
610-762-2251
-
Strong written and verbal communication skills
-
Extensive research experience
-
Experience working with diverse people in high demand situations
-
Customer service expertise with management responsibility
-
Navigating Problem solving and multi-tasking proficiency
-
Well organized, dependable and personable
-
Event planning and scheduling experience
B.A. Kutztown University of Pennsylvania Kutztown, PA
​
Major: English December 2018
Minor: Professional Writing
GPA: 3.0
American Foundation for Suicide Prevention
Out of Darkness Walk Kutztown, Pa
Speaker April 2018
Featured Panel: Kutztown University Composition Conference Kutztown, Pa
​
“More than Just a Myth: Honoring the Ghost of Old Main, Mary Snyder” April 2018
Server/Bartender, Hops Fogelsville Hotel, Fogelsville PA August 2013 - Present
Provide detailed descriptions of menu items in a sales- based format. Assist guests in order selection by promoting specific menu items and specials. Create promotional advertising for daily, weekly and monthly beverage and food specials. Assist the kitchen in editing and proofing specialty menus. Train new employees on restaurant policies and exceeding guests expectations.
Front of the house manager, Red Hen, Lexington VA July 2012-July 2013.
Directly responsible for liquor inventory and ordering. Responsible for restaurant reservations. Trained new servers on guest service expectations, proper food handling and restaurant protocols. Maintained the weekly staff schedule.
Server/ Dining Manager, Glasbern Inn, Fogelsville PA May 2006-July 2012
Greeted, checked-in and out overnight and dining guests. Reserved and confirmed breakfast and dinner reservations. Perfected a working knowledge of a menu items and wine stock and history of property. Train new innkeepers, waiters and banquet staff. Facilitate excellent conflict resolution skills in event of a customer’s dissatisfaction.